CANCELLATION AND REFUND POLICY

• Cancellation by client prior to 48 hours 10% admin fee charged.
• Cancellation by client within 48 hours 50% fee charged.
• Tickets are strictly not refundable if a client cancels within 24 hours of the trip or does not arrive for the trip. This is regardless if the tickets are purchased within 24 hours of the trip time.
• Waterfront Kayak takes no responsibility for late comers regardless of the reason provided. Customers are expected to arrive 20 minutes before the trip time.

• Rescheduling requests by the client can only be done up till 12 hours before the trip time.
• Rescheduling requests by the client are subject to the discretion of Waterfront Kayak.
• If a reschedule request is agreed to, these requests are limited to two requests per purchasing customer.

Late comers

• We will try accommodate late comers on another trip but can't guarantee this.
•  If reschedule can't be accommodated due to late arrival - ticket is forfeited.

Rain and cloud cover won’t affect cancellation of a trip but strong winds, large swell and unsafe currents will. 

If we cancel because of unsafe weather -  

• A full refund will be given, it may take -/+ 7 working days to complete. 
• A customer may choose to reschedule their trip. 
  • If their trip is rescheduled then the terms of the Rescheduling policy above applies thereafter and cannot obtain a refund if they cancel their rescheduled trip or do not arrive for their rescheduled trip.
    

Vouchers are not refundable for cash under any circumstances.

NOTE: Cape Town weather is highly unpredictable and sea conditions may change unexpectedly causing us to cancel right before or during the trip. Your safety is our priority.